INEDIT PROCESS HOME

Contact Now

Process : Empathization

Back

Process definition

The “Empathization” process must help to discover and understand the users

Process Elements

Stakholders Input Output Technologies Skills Decisions

Involved stakeholders

stakeholder	Activity	Task	Partner
End users, smartification specialists	Observe	Communicate	UNINOVA
Co-designer	Observe	Communicate	UNINOVA
End users, smartification specialists	Observe	Search/Understand the problem	UNINOVA
Hardware/devices specialists,	Observe	Search/Understand the problem	UNINOVA
End users, smartification specialists	Identify	Analyse conscious and unconscious user needs	UNINOVA
Hardware/devices specialists,	Identify	Analyse conscious and unconscious user needs	UNINOVA
Smartification specialists	Identify	Identify designing constraints	UNINOVA

Input

Input	Activity	Task	Partner
Does the problem requires smartification solutions? What is the type of furniture piece? What is the environment of usage?	Observe	Communicate	UNINOVA
What problems require smartification?	Observe	Communicate	UNINOVA
How is the problem solved with the smartification?	Identify	Analyse conscious and unconscious user needs	UNINOVA
For a novel smartification need: restrictions of usage/usability (input by the specialist)	Identify	Identify designing constraints	UNINOVA

Output

Output	Activity	Task	Partner
Yes, the problem requires smartification. E.g.: furniture; kitchen; shelf; (contextual information);	Observe	Communicate	UNINOVA
E.g: needs temperature readings	Observe	Search/Understand the problem	UNINOVA
Use a tag system as a label of possible smartification use cases/objectives	Identify	Analyse conscious and unconscious user needs	UNINOVA
Formalization of the constrains to be used in the smartification process	Identify	Identify designing constraints	UNINOVA

Technologies

Technology/Equipment	Technology's maturity	Activity	Task	Partner
Online survey/chat with specialist	Mature	Observe	Communicate	UNINOVA
Taxonomy of the end user needs/problem	Emerging	Observe	Search/Understand the problem	UNINOVA
Folksonomy	Emerging	Identify	Analyse conscious and unconscious user needs	UNINOVA
Knowledge model (ontology)	Emerging	Identify	Identify designing constraints	UNINOVA

Skills

Skills	Skills' maturity	Activity	Task	Partner
Beginning	Mature	Observe	Communicate	UNINOVA
Intermidiate	Mature	Observe	Search/Understand the problem	UNINOVA
Intermidiate	Mature	Identify	Analyse conscious and unconscious user needs	Veragouth+Xilema
Expert	Mature	Identify	Identify designing constraints	UNINOVA

Decisions

Decisions	Activity	Task	Partner
The user comunicates the design objectives, and if it requires any smartification it is collected a first set of contextual information	Observe	Communicate	UNINOVA
The user sees a list of problems and chooses the ones that fits it's use case	Observe	Search/Understand the problem	UNINOVA
The user is invited to introduce text/tag to caracterize how the problem can be solved	Identify	Analyse conscious and unconscious user needs	UNINOVA
The expert inputs the requirements and constrains of the user's problem (or accepts the sugested recipe by the system)	Identify	Identify designing constraints	UNINOVA